Closing Your Account

Get in Touch with us if you're thinking of leaving. There are several ways to contact us.

Telephone
Call our Freephone number:  0800 012 1177 
Our lines are open Monday to Friday, 8 am – 6 pm. 
Calls from landlines are free. 
You may be charged if you call from a mobile, depending on your provider. 
When you call, we've got a team of energy experts ready to help you, wherever possible.

Contact Us in Writing (Email or Post) 
If you prefer, you can raise your complaint in writing: 
Email: TalkToUs@budgetenergy.co.uk 
Please include your account number, address, and details of your enquiry.                   

By Post
Please include your account number, address, and details of your enquiry. 
Customer Service Budget Energy Ltd 
Floor 1, Springtown Business Park  
141 Northland Road 
BT48 0GY 

ENDING YOUR AGREEMENT

Your Agreement shall continue until it is ended by Budget Energy or you in accordance with the terms of Your Agreement.

COOLING OFF PERIOD

Your Agreement may be terminated by you for any reason by contacting us by post, email or phone, stating your name, address, and contact number at any point within 10 working days of signing up to Budget Energy.

TRANSFERRING TO A NEW SUPPLIER

Your Agreement will terminate where you have agreed to switch to a new supplier when the new electricity supplier commences supply of electricity to your address.

Budget Energy may object to and prevent the transfer where:

1. You tell us that you have not entered into an agreement with a new supplier and want us to prevent the transfer.
2. You have an outstanding amount owed to Budget Energy that exceeds the debt levels set by the Utility Regulator at the relevant time.
3. Your new supplier agrees that the transfer was a mistake.

We will send you a final bill within six weeks of the transfer to your new supplier being completed, and, where applicable, issue a refund of any credit attributable to your account at the time Your Agreement ends.

If you leave Budget Energy during your contract period, an exit fee may be due, as set out in the terms and conditions applicable to your tariff. Please check the terms and conditions of your tariff before terminating your agreement to prevent an exit fee being charged. 

If you switch to another supplier, your account with us will be closed only when the new supplier begins supplying you. You must pay the outstanding balance on your account in full at this time.

MOVING HOME

You may terminate this Agreement when you move to a new address. In exercising your right under this clause, you must ensure you do the following:

• Provide notice to us of your wish to terminate the Agreement for the reason of moving from the Relevant Address by phone, email or writing at least two working days prior to moving.
• Provide us with details of your new address and your final meter readings so we can issue your final bill.
• Where you terminate this Agreement, it shall be deemed to have ended on the date agreed by you with us; or, when the next meter reading is due; or, when the supply is taken over by the new resident of the relevant address or whichever is first of these.
• If you terminate this Agreement by exercising your right and wish Budget Energy to continue to supply your electricity at your new home, please fill out the form below.

BILLING

The total outstanding balance will include all charges associated with the supply of electricity and any other charges deemed to reasonably apply to your account. In normal circumstances, we will issue your final bill within six weeks. We may give your new electricity supplier any relevant details to help with your transfer.

Where a closing meter read is provided to us after the normal six-week period, this will be treated as an exceptional circumstance, and a new final bill will be issued, taking into account any payments made on the account since the original final bill was issued. If at the point of closure, your account is in credit, you will be issued with a refund no later than 2 months after your final bill has been issued. 

Your refund will be issued as a bank transfer or cheque. If no meter reading can be obtained at the point of closure, you will be billed based on an average calculation of your usage with Budget Energy.