Codes Of Practice
Download our Codes of Practice below.
We are committed to providing a fair and customer-centred service at all times. Our Codes of Practice set out the standards you can expect when using our services. Tap the links below for more information.
If you have any queries, please don't hesitate to get in touch by emailing TalkToUs@budgetenergy.co.uk or calling 0800 012 1177.
Code of Practice on Efficient Use of Electricity
Code Of Practice on Complaints Handling
Code Of Practice on Payment of Bills
Code Of Practice for Consumers in Vulnerable Circumstances
Code Of Practice on Services for Pre-Payment Meter Customers
Annual Report on compliance with Code of Practice (CoP) for Consumers in Vulnerable Circumstances
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More useful Information
Disability Action
Portside Business Park
189 Airport Road
Belfast
BT3 9EDTelephone: 028 9029 7880
Email: HQ@disabilityaction.org
www.disabilityaction.org
Disability Action works to ensure that people with disabilities attain their full rights as citizens by supporting inclusion, and changing attitudes in partnership with disabled people.
St Vincent de Paul
196-200 Antrim Road
Belfast
BT15 2AJ
Telephone: 028 9035 15 61
Email: info@svpni.co.uk
The society of St Vincent de Paul is a voluntary charitable organisation in Northern Ireland. It focuses on a practical approach to dealing with poverty and offers direct assistance to those in need.
Advice NI
1 Rushfield Avenue
Belfast
BT7 3FP
Telephone: 028 9064 5915
Email: info@adviceni.net
www.adviceni.net
Advice NI, a registered charity founded in 1995, exists to provide leadership and services to 62 member organisations and to ensure accessible advice services across Northern Ireland. Advice NI provide independent help and advice to individuals who may find themselves in difficult situations
Action on Hearing Loss
Harvester House
4-8 Adelaide Street
Belfast
BT2 8GATelephone: 028 9023 9619
Email: information.nireland@hearingloss.org.uk
www.actionhearingloss.org.uk
Action on Hearing Loss is a charity that provides day to day care for people who are deaf and have additional needs. They also offer practical advice to help people protect their hearing.
StepChange Debt Charity
Wade House
Merrion Centre
Leeds
LS2 8NG
Telephone: 0800 138 1111
www.stepchange.org
StepChange – An experienced UK-based debt charity, StepChange provide expert debt advice and a wide range of practical debt solutions.
The Consumer Council for NI
Floor 3, Seatem House
28-32 Alfred Street
Belfast
BT2 8EN
Telephone/Textphone: 028 9025 1600
Complaints Telephone: 0800 121 6022
Email: info@consumercouncil.org.uk
contact@consumercouncil.org.uk
www.consumercouncil.org.uk/contact-us
The Consumer Council is an independent consumer organisation working to bring about change to benefit Northern Ireland consumers. They aim to give energy, water transport, postal service and food consumers a voice.
Utility Regulator
Queens House
14 Queen Street
Belfast
BT1 6EDTelephone: 028 9031 1575
Email: info@uregni.ni.uk
www.uregni.gov.uk
The Utility Regulator is responsible for regulating the electricity, gas, water and sewerage industries in Northern Ireland, promoting the short and long-term interests of consumers.
Age NI
3 Lower Crescent
Belfast
BT7 1NR
Telephone: 028 9024 5729
Email: info@ageni.org
www.ageni.org
Bryson Energy
Unit 1 River Edge
13-15 Ravenhill Road
Belfast
BT6 8DNTelephone: 0800 1422 865
Email: advice@brysonenergy.org
www.brysonenergy.org
Bryson Energy is a charitable group that plays a central role in changing attitudes and behaviours. It aims to offer free advice on energy efficiency and renewable energy.